Return & Refund Policy

Last updated: May 21, 2026

At ARTip, each set is prepared with care. Because press-on nails are personal-use items, we keep our return and refund policy clear for hygiene and safety reasons.

Please review your order, size, shape, and shipping details carefully before placing your order.

Returns & Exchanges

Due to hygiene reasons, we do not accept returns, refunds, or exchanges for:

  • Change of mind
  • Incorrect size selected
  • Incorrect style selected
  • Opened or used items
  • Items that have been applied, altered, filed, or damaged after delivery
  • Sale items, promotional items, or gift cards

We recommend checking our Sizing Guide before purchasing to help choose the best fit.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

Email us at hello@artipnails.com with:

  • Your order number
  • Clear photos of the item
  • A short description of the issue

Once we review your request, we will let you know the next step. If the issue is approved, we may offer a replacement, store credit, or refund, depending on the situation.

Please do not send anything back without contacting us first. Returns sent without approval may not be accepted.

Size Issues

Please measure your nails carefully before ordering.

Because each set is a personal-use item, we are unable to offer refunds or exchanges if the wrong size is selected. If you are unsure about your size before placing an order, please contact us and we will be happy to help guide you.

Return Eligibility

If a return is approved by our team, the item must be:

  • Unused
  • Unopened
  • In its original packaging
  • Returned with all included items and tools
  • Accompanied by proof of purchase

Items that do not meet these conditions may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the issue was caused by an error on our part.

Original shipping fees, duties, taxes, and carrier fees are non-refundable unless required by law or unless the issue was caused by ARTip.

Refunds

If your refund is approved, it will be processed to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Lost or Delayed Packages

Once an order has been shipped, delivery timing is handled by the carrier.

If your package is delayed, please check your tracking information first. If your package appears lost or marked as delivered but cannot be found, contact the carrier directly and email us at hello@artipnails.com so we can help review the situation.

Contact Us

If you have any questions before ordering, please contact us.

Email: hello@artipnails.com

We are happy to help with sizing, product questions, or order concerns before you place your order.